Terms & Conditions and Privacy Policy
For www.gracespicer.com website and Grace Spicer Virtual Assistant
For Grace Spicer Virtual Assistant, please scroll down to find client T's and C's and Privacy Policy.
Privacy Policy
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This policy explains how Grace Spicer will handle the privacy of your information. This Privacy Policy forms part of our terms and conditions and is designed to help you understand how we collect, use, share and safeguard information we receive from website visitors and customers.
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Website Data
www.gracespicer.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Personal Information: The information that you provide us with may be collected and processed by us or by wix.com as the platform provider in accordance with the Data Protection Act 1998 and subsequent legislation. When you sign up, contact us, or use certain features of our Site, we / Wix.com may collect personal information such as your name, email address, phone number, and other details you provide.
Customer Data: We or wix.com as the platform provider may collect information on how the Site is accessed and used. This data may include your IP address, browser type, pages visited, website activity, time spent on pages, and other diagnostic data.
Information you provide to us
Client Enquiries
Grace Spicer Virtual Assistant or other services across the website. Users will need to contact us via email or through booking a discovery call on our Calendly page. we may collect personal information such as your name, email address, phone number, and other details you provide. Any data collected is held on the grounds of being for legitimate business interests or to fulfil a contractual obligation. If you do not proceed with any order your details will be deleted. We are not responsible for data collection from external sites and you will be no longer governed by this Privacy Policy or our website’s terms and conditions.
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Contact Email
In various pages on our website, we display a ‘Send me an email’ Button. This will link to an email address to contact us on, this will either be hello@gracespicer.com or gracespicervirtualassistant@outlook.com we may collect personal information such as your name, email address, phone number, and other details you provide. Any data collected is held on the grounds of being for legitimate business interests or to fulfil a contractual obligation. If you do not proceed with any order your details will be deleted. Once clicking on an external link, we are not responsible for data collection from external sites and you will be no longer governed by this Privacy Policy or our website’s terms and conditions.
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Social Media
We may use social media to engage with users and the Grace Spicer website links to our social media pages. We do not keep any specific data that identifies an individual user but hold details of our followers on these platforms. We are not responsible for data collection from external Social Media sites and once clicking on an external link, we are not responsible for data collection from external sites and you will be no longer governed by this Privacy Policy or our website’s terms and conditions.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to our terms and conditions as well as the privacy policies held with each social media platform respectively.
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Newsletter
Feature in our website is a ‘Newsletter’ Section redirecting you to our email marketing platform, Mailerlite. We are not responsible for data collection from external sites and Once clicking on an external link, we are not responsible for data collection from external sites and you will be no longer governed by this Privacy Policy or our website’s terms and conditions. We will only send you emails about our products and services (i.e. direct marketing) with your express consent. You have the option not to give consent and to withdraw consent at any time. You may withdraw your consent for us to contact you by contacting us at hello@gracespicer.com or by clicking on ‘unsubscribe’ on our marketing emails.
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Information we get from other sources
From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services to users and as permitted by law.
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Cookies and Tracking Technologies
We / Wix.com use cookies and similar tracking technologies to monitor activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
The standard cookie banner on this website prevents marketing, performance and analytics cookies to be placed by your site prior to visitor consent. But some external elements will continue to load cookies. These include:
• Third Party Elements
• Third Party Apps
• Custom Code
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How we use your personal information
Your information will be used by us to enable us to provide our services to you. We will take reasonable measures to ensure the secure storage of your data. We and wix.com as the platform provider may use the information we collect for various purposes, including:
• To provide, operate, and maintain our Site
• To improve, personalize, and expand our Site to provide a great experience for your visitors and customers.
• To understand and analyze how you use our Site
• To monitor and analyze the performance, operation and effectiveness of our platform.
• To develop new products, services, features
• To ensure our platform is secure and safe to use.
• To comply with any applicable laws and regulations.
Why we collect this information
• To administer the website;
• To ensure our platform is secure and safe to use.
• To improve your browsing experience by personalising the website;
• To follow up with correspondence such as email enquires or discovery call bookings
• To provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
• To ask for feedback and review products and services;
• To deal with enquiries and complaints made by or about you relating to the website.
• To send you general (non-marketing) communications;
• To send you email notifications which you have specifically requested;
• To send to you marketing communications, where expressly agreed;
Users of this website do so at their own discretion and provide any such personal details at their own risk.
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Disclosure
www.gracespicer.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We will only send you emails about our products and services (i.e. direct marketing) with your express consent (see – Newsletter). You have the option not to give consent and to withdraw consent at any time. You may withdraw your consent for us to contact you by contacting us at hello@gracespicer.com
We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.
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Retaining your data
We keep your personal information in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. The need to hold information is regularly reviewed and information/data will be disposed of when no longer required.
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Storage of data
Your information may be stored on a cloud-based system whose servers are located within the UK or European Union (EU). All data will be stored so to comply with the Data Protection Act 1998 and as enacted, the General Data Protection Regulation (GDPR). Wix.com as the platform provider state they store your data on secure servers behind a firewall.
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External links
Users of the Grace Spicer website are advised to adopt a policy of caution before clicking on any external web links. [External links are clickable text / banner / image links to other websites.] Clicking an external link will take the user away from our website. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms and conditions.
Grace Spicer cannot guarantee or verify the contents of any externally linked website and users click on external links at their own risk. Grace Spicer and its owners are not responsible and cannot be held liable for any damages or implications caused by visiting any external links mentioned.
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Social Media platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to our terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate and/or engage with them with due care and caution in regard to their own privacy and personal details.
This website nor its owners will not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
Grace Spicer may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised that before using such social sharing buttons, that they do so at their own discretion, and should consider that the social media platform may track and save requests to share a web page, through the users’ social media platform account.
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Data Subject Rights
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GDPR
The Data Protection Act 2018 is the UK’s implementation of General Data Protection Regulation (GDPR). GDPR controls how your personal information is used and sets guidelines for information privacy in the EU and the European Economic Area (EEA). To find out more about GDPR click here - https://www.gov.uk/data-protection
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Subject Access Requests
The General Data Protection Regulation (GDPR) gives individuals, known as ‘data subjects’, the right to access personal data that is held by organisations by a subject access request (SAR).
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@gracespicer.com. Though this may also involve contact with Wix.com as the website platform. You will need to tell us how we acquired the information.
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The following rights are also applicable to all data subjects . Though this may also involve contact with Wix.com as the website platform
• Right to Rectification
• Right to erasure
• Right to restrict processing
• Right to object - unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data where we can demonstrate lawful grounds for doing so.
• Right not to be subject to decisions based on automated processing
Using your rights
If you wish to invoke any of these rights, please contact hello@gracespicer.com. Though this may also involve contact with Wix.com as the website platform
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Other Important Information
Wix.com www.gracespicer.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. To read the Privacy Policy for WIX.com please click here https://www.wix.com/about/privacy Please note, although using it as a platform builder. We are not responsible for data collection from external sites including WIX.com themselves as a Limited Company and you will be no longer governed by this Privacy Policy or our website’s terms and conditions in this regard.
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Changes to this policy
We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. You will be deemed to have accepted any changes to the terms of the privacy policy on your next visit of the website following the amendment.
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Complaints
If you have any concerns, questions or complaints complaint about the use of your data, you can contact us by email to hello@gracespicer.com Though this may also involve contact with Wix.com as the website platform.
Alternatively, you can formally report an issue of concern to the Information Commissioner’s Office, the UK body that governs Data Protection. See https://ico.org.uk
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No Waiver
No failure or delay by us in exercising any of our rights in accordance with this Privacy Policy or our terms and conditions shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.
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Severance
If one or more of the provisions of this Privacy Policy or our terms and conditions is found to be unlawful, invalid or otherwise unenforceable, those provision(s) shall be deemed severed from the remainder of these terms and conditions and shall remain enforceable.
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Third Party Rights
The terms of this Privacy Policy shall not confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act shall not apply.
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Jurisdiction and Governing Law
The terms of this Privacy Policy and all disputes, whether contractual or otherwise, arising out of or in connection with the policy are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.
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© 2024 Grace Spicer | Privacy Policy version 1
Updated on 01/09/2024
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Grace Spicer Virtual Assistant T's and C's and Privacy Policy
Terms and Conditions - Clients for Grace Spicer Virtual Assistant
Application and Entire Agreement
Please Note: This agreement is only for clients of Grace Spicer Virtual Assistant. By ticking "I agree" on your client application form. You agree to the following. You can also request a PDF of this document by emailing gracespicervirtualassistant@outlook.com
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1. These Terms and Conditions apply to the provision of the services detailed in our quotation ("Services") by Grace Spicer Virtual Assistant of [Address has been redacted from this website version of the Terms and Conditions for safety.] ("we" or "us") to the person or entity buying the services ("you").
2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever occurs earlier). The Terms and Conditions, together with our quotation (collectively, "the Contract"), constitute the entire agreement between us.
3. You acknowledge that you have not relied on any statement, promise, or representation made or given by or on our behalf that is not expressly set out in the Contract. These Terms and Conditions apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
Interpretation
4. A "business day" means any day other than a Saturday, Sunday, or bank holiday in England and Wales.
5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
6. Words imparting the singular number shall include the plural and vice-versa.
Service
7. We warrant that we will use reasonable care and skill in our performance of the Services, which will comply with the quotation, including any specifications, in all material respects. We may make any changes to the Services necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
8. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
9. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.
Your Obligations
10. You must obtain any permissions, consents, licences, or otherwise that we need and must give us access to all relevant information, materials, properties, and any other matters which we need to provide the Services.
11. If you do not comply with clause 10, we may suspend the provision of the Services or terminate the Contract.
12. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section ("Your Obligations").
Fees and Deposit
13. The fees ("Fees") for the Services are set out in the quotation.
14. In addition to the Fees, we may recover from you:
a. reasonable incidental expenses including, but not limited to, travel expenses, hotel costs, subsistence, and any associated expenses.
b. the cost of services provided by third parties and required by us for the performance of the Services; and
c. the cost of any materials required for the provision of the Services.
15. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our current, applicable rate in effect at the time of performance, or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
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16. The Fees are excluding of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
Cancellation and Amendment
17. We may withdraw, cancel, or amend a quotation if you have not accepted it, or if the Services have not started, within a period of 28 days from the date of the quotation (unless the quotation has been withdrawn).
18. Either we or you may cancel the Services for any reason prior to your acceptance of the quotation.
19. If you wish to amend any details of the Services, you must notify us in writing as soon as possible. We will use reasonable endeavours to accommodate any required changes, and any additional costs will be included in the Fees and invoiced to you.
20. If, due to circumstances beyond our control (including those set out in the clause below "Circumstances Beyond a Party's Control"), we need to make any changes to the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.
21. After the commencement of the Services, either party may terminate the Contract by providing at least one month's written notice to the other party. The notice period will begin on the date the notice is deemed to have been received in accordance with the Communications clause. During the notice period, both parties shall continue to fulfil their obligations under the Contract. If you terminate the Contract before the completion of the Services, you will be liable to pay for all Services provided up to and including the end of the notice period.
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a. For short term VA work, Grace Spicer will contact clients via email to terminate the contact / mark the work as completed. Unless contact is made VIA you / the client within 3 working days to from the email being sent to request amendments. If this is the case the work will remain open and any additional costs will be included in the Fees and invoiced to you. This will remain open until until both parties are satisfied the work is completed or if circumstances identify as "Circumstances Beyond a Party's Control".
Payment
22. We will invoice you for payment of the Fees either:
a. Prior to the commencement of services which will be on the first day of the calendar month; or
b. on the invoice dates set out in the quotation.
23. You must pay the Fees in accordance with the invoice terms or as otherwise agreed in writing between us.
24. Time for payment is of the essence of the Contract.
25. Additional Fees shall be invoiced separately and follow the same invoice terms
26. Without limiting any other remedy, if you do not pay within the period specified, we will charge interest at the rate of 5% per annum above the base lending rate of the Bank of England on the amount outstanding until payment is received in full.
27. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law, and neither party may set off any amounts against each other unless agreed in writing.
28. If you do not pay within the specified period, we may suspend any further provision of the Services and cancel any future services ordered by you.
29. If an invoice is not paid within the agreed terms, we may instruct an agency to recover the outstanding amount, along with any interest (as set out in clause 27) and the agency's fees incurred.
30. Receipts for payment will be issued only upon your request.
31. All payments must be made in British Pounds (GBP) unless otherwise agreed in writing between us.
Sub-Contracting and Assignment
32. We may at any time assign, transfer, charge, subcontract, or deal in any other manner with all or any of our rights under these Terms and Conditions and may subcontract or delegate in any manner any or all of our obligations to any third party.
33. You must not, without our prior written consent, assign, transfer, charge, subcontract, or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.
Termination
34. We may terminate the provision of the Services immediately if you:
a. commit a material breach of your obligations under these Terms and Conditions; or
b. fail to pay any amount due under the Contract on the due date for payment; or
c. are or become, in our reasonable opinion, insolvent or at risk of insolvency.
Intellectual Property
35. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
Liability and Indemnity
36. Our liability under these Terms and Conditions, in breach of statutory duty, in tort (including negligence), or otherwise, shall be limited as set out in this clause.
37. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
38. We are not liable (whether caused by our employees, agents, or otherwise) in connection with the provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
a. any indirect, special, or consequential loss, damage, costs, or expenses;
b. any loss of profits, anticipated profits, business, data, reputation, or goodwill, or any business interruption;
c. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control;
d. any losses caused directly or indirectly by your failure or breach of your obligations; or
e. any losses arising directly or indirectly from your choice of Services or your use of the Services.
39. You must indemnify us against all damages, costs, claims, and expenses suffered by us arising from any loss or damage to any equipment (including third-party equipment) caused by you, your agents, or employees.
40. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.
Circumstances Beyond a Party's Control
41. Neither of us shall be liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from any cause beyond the reasonable control of that party. Such causes include, but are not limited to, power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event beyond the control of the party in question. If the delay continues for a period of 90 days, either party may terminate the Contract.
Communications
42. All notices under these Terms and Conditions must be in writing and signed by or on behalf of the party giving notice (or a duly authorised officer of that party).
43. Notices shall be deemed to have been duly given:
a. when delivered, if delivered by courier or another messenger (including registered mail) during the normal business hours of the recipient;
b. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
c. on the fifth business day following mailing, if mailed by national ordinary mail; or
d. on the tenth business day following mailing, if mailed by airmail.
44. All notices under these Terms and Conditions must be addressed to the most recent address, email address, or fax number notified to the other party.
No Waiver
45. No delay, act, or omission by either party in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy, nor will it prevent or restrict the further exercise of that or any other right or remedy. The single or partial exercise of any right or remedy under these Terms and Conditions shall not prevent or restrict the further exercise of that or any other right or remedy.
Severance
46. If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
Law and Jurisdiction
47. This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation.​​
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Updated on 22/08/2024
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Website Images Credit
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