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Stageology For Speakers Terms and Conditions 

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Terms and Conditions for our Services - Stageology For Speakers

Before we can work together, please read these Terms and Conditions carefully before purchasing or undertaking any of our Services. Updated: January 2026​​

This agreement is for clients of Stageology For Speakers, a business owned by GRACE SPICER operating as a Sole Trader in England and Wales. By ticking "I agree" on the booking form or signing these Terms and Conditions. You agree to the following. Once you have agreed to them, these terms form a legally binding agreement between us.  
You can also request a PDF copy of this document by emailing hello@gracespicer.com .

This service known as Stageology For Speakers is owned by Grace Spicer who is a sole trader operating under England and Wales law. This agreement is with client ("you") and Grace Spicer /Stageology For Speakers.

These Terms and Conditions which we may refer to in this document as ‘the Agreement’, apply to the provision of the services ("Services") by Grace Spicer of 3 Twinflower, Walnut Tree, Milton Keynes, MK7 7LH ("we" or "us") to the person or entity buying the services ("you"). You are deemed to have accepted these Terms and Conditions when you accept our agreement or from the date of any performance of the Services (whichever occurs earlier). 

You acknowledge that you have not relied on any statement, promise, or representation made or given by or on our behalf that is not expressly set out in the Contract. These Terms and Conditions apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

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Interpretation and Definitions
A "business day" means any day other than a Saturday, Sunday, or bank holiday in England and Wales.
‘Fees’ the fees you are paying to us in exchange for the Services.
‘Services’ means the services you are signing up for as set out in the relevant Services Description, and which we are providing to you in exchange for payment of our Fees.  
The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
Words imparting the singular number shall include the plural and vice-versa.
‘Services Description’ means the details of the Services as set out in the relevant advertising material, webpage, brochure, or sales page or in an email or other written communication from us.
'Product' or 'Products' means any physical products we supply to you, whether as part of the Services or purchased separately.

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Information for Consumers
If you are a consumer purchasing Services online or via email (distance contract), you are entitled to the following information before purchase:
•    Our business name and contact details (see header and footer)
•    Main characteristics of the Services (see Services Description)
•    Total price including all taxes (see Services Description)
•    Payment and delivery arrangements (see Payment and relevant service sections)
•    Your right to cancel within 14 days (see Cancellation and Refunds)
•    Duration of the contract (see Services Description)
•    Our complaints handling procedure (see Disputes)

Physical Products 
Where we supply physical products as part of our Services or independently;
•    Products will be dispatched within 14 business days of receiving your order and delivered to the address you provide within the timeframe estimated by the shipping provider. If no estimated delivery timeframe is provided, products will be delivered within 30 business days of dispatch. Risk of loss or damage passes to you upon delivery
•    Title in the products passes to you upon receipt of full payment
•    You have statutory rights under the Consumer Rights Act 2015 including the right to reject faulty goods within 30 days
•    Returns of non-faulty items are not accepted unless otherwise stated in the Services Description
•    We are not liable for delivery delays caused by incorrect address information or circumstances beyond our reasonable control
If you use any of our free downloadable products you also agree to be legally bound by this Agreement as appropriate, excluding clauses relating to payment and postage delivery. 

Services Agreement
If you sign up for any of our Services, you agree to be legally bound by this Agreement.
If you use any of our free resources you also agree to be legally bound by this Agreement as appropriate, excluding clauses relating to payment. 
When signing up for our Services or using any resources you also agree to be legally bound by:
•    Our Services Description;
•    Our website terms of use, Data and privacy policy;
•    Extra terms which may add to, or replace, some of this Agreement, for example any specific written contract between us in the future; 
All these documents form part of these Terms and Conditions as though set out in full here.

 
The Services
We warrant that we will use reasonable care and skill in our performance of the Services. We may make any changes to the Services necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

We primarily provide Services for businesses and business owners. If you are purchasing Services in your capacity as a business (including sole traders and partnerships), consumer protection legislation will not apply. If you are purchasing Services for personal use unrelated to any business, trade, or profession, you are a consumer and the Consumer Rights Act 2015, the Consumer Protection Act 1987, the Digital Markets, Competition and Consumers Act 2024 (DMCCA), and other relevant consumer protection regulations will apply. If you are unsure which category applies to you, please contact us at hello@gracespicer.com before purchasing.

We may record our sessions, workshops, and calls for quality assurance, training, and administrative purposes. By entering into this Agreement, you consent to being recorded during one-to-one sessions. For group sessions, we will obtain explicit verbal consent from all participants before any recording commences. You have the right to withdraw your consent to recording at any time by contacting us in writing, though this may affect our ability to provide certain Services.

We may use recordings for marketing purposes, including your image, voice, and testimonials. You will be asked to provide separate, explicit written consent before any such marketing use. You may withdraw marketing consent at any time without affecting the provision of Services. Where a session or workshop is due to take place in person, we reserve the right to move that session or workshop online where circumstances make it necessary or preferable to do so. You will be notified of this with as much notice as possible.

Recordings will be retained for up to 12 months for quality assurance purposes, or longer if required for legitimate business purposes such as resolving disputes. You have the right to request access to any recordings of you and, subject to our legitimate business interests, to request deletion. Please see our Privacy Policy for full details of your data protection rights.
 
Signing up for our Services
When you place an order, which can be done either on our site by clicking on the relevant payment link or by being sent an invoice by email. The process of placing the order and making payment does not, however, mean that your order has been accepted. We shall only accept your order when we confirm this to you by sending you a confirmation email or provide the services, whichever happens earlier. 
 
Responsibilities and boundaries
These clauses apply to all of our services.
Our responsibilities are to:
•    Ensure that we comply with all legal requirements and that we have all necessary licences and consents to meet our obligations under this Agreement;
•    Comply with the terms of this Agreement.
•    Use reasonable endeavours to provide you with the Services as set out in the relevant Services Description;
•    Use reasonable endeavours to carry out the services within the time period which is set out in the relevant Services Description;
 
Your responsibilities are to:
•    Arrive to all sessions, workshops or calls on time, prepared and without distractions, should you be required to prepare material for your session this must be sufficiently provided to the requirements in the relevant services description;
•    Be cooperative throughout the session and fully commit to the Services, be open to trying new activities and provide clear and honest communication throughout.
•    Comply with any health and safety and security procedures, policies or other instructions we give as set out by ourselves or the venue for the session / workshop.
•    Provide us with thorough, accurate information regarding any accessibility requirements or assistance you may need to participate fully in the Services. Whilst we request this information as early as possible (ideally at the time of booking), we recognise that some requirements may only become apparent later. Please email us at hello@gracespicer.com with your name, service details, and specific requirements, and we will work with you to make reasonable adjustments to accommodate your needs wherever practicable.
•    Bring a welcoming attitude to our sessions, respect all other attendees, discrimination of any kind is not welcome here.
•    Actively complete the work provided to the best of your ability between sessions, workshops and calls, if relevant.
•    Use the method stated by us for communication with each other between sessions (if any). This excludes disputes of which you must follow our disputes procedure (see disputes)
•    Maintain strict confidentiality regarding any information disclosed by other attendees (see Confidentiality and data protection)
•    Comply with the terms of this Agreement.

 
Arrangements for group coaching, workshops calls and sessions
These clauses only apply where the Services include group coaching, which may also be known as group sessions, workshops, group workshops, support sessions or calls.

You will be advised of the times and dates via email of all Group Sessions in advance. In the unlikely event that we need to change the date, time or location of any Group Sessions you will be notified via the contact email address given.

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Arrangements for one-to-one sessions
These clauses only apply where the Services include one to one coaching or support sessions (‘One to One Sessions’.) All One-to-One Sessions (including rearranged One to One Sessions) must be taken within the timeframe specified in the Services Description or they will expire. Refunds, rescheduling, disputes, exchanges or compensation are invalid past this expiration date.
 
You (the client) can rearrange a One to One Session, providing you give us at least 5 working days’ written notice via email from the contact email address you gave us upon booking.  If you give us less than the minimum amount of notice or fail to turn up, we reserve the right to treat you as though you have taken the One to One Session in which case you will not be able to reschedule it or entitled to any compensation for missing it.
In the unlikely event that we need to change the date of any One to One Sessions you will be notified via the contact email address as soon as possible to your session taking place.
 
Dependent on your location, your session will take place either online or in person, the services description, booking confirmation and/or correspondence email will confirm this in writing. We reserve the right to move in person One to One Session online where circumstances make it necessary or preferable to do so.

In person one to one session fees do not include excess costs provided by the venue or other external services such as venue car parking or food / drink exclusive of the service provisions as stated in the service description. As such these costs should not be invoiced to us and will not be accepted.

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Professional Boundaries and Safeguarding
Our Services require open communication and may involve discussing professional challenges or personal experiences relevant to public speaking. However, our Services are not a substitute for therapy, medical treatment, counselling, or emergency support services.
By entering into this Agreement, you confirm that you are not using our Services in place of appropriate professional support for mental health, medical, or crisis situations.

Where we reasonably believe that information disclosed during our Services indicates a serious risk of harm to you or others, we reserve the right to contact appropriate authorities or support services. This overrides the confidentiality obligations set out in this Agreement to the extent necessary to protect welfare and safety.

Please note, however, that if you choose to make a report to the relevant authorities concerning the welfare of another attendee, whether during or outside of our sessions, we accept no responsibility or liability for any consequences, outcomes, or legal proceedings that may arise as a result of such a report.

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Allergen, Intolerance and Medical Disclosures
You must make reasonable effort to contact us should you have any allergens or medical conditions that may impact your ability to participate in our Services. This information can be disclosed via our confidential intake forms or by emailing us at hello@gracespicer.com.

For accessibility requirements, please see "Your responsibilities" section above.

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Circumstances beyond reasonable control​

The delivery of our Services may be impacted by circumstances outside our reasonable control. Should this occur, normal service may be delayed whilst we make reasonable efforts to minimise the impact of such circumstances and keep you appropriately informed of the situation. We shall endeavour to restore normal service as soon as these circumstances have been resolved. Examples of events that may fall outside our reasonable control include pandemics, epidemics, legislative changes or governmental action, internet outages or other technical failures, and illness.
 
Payment
All Fees and payment details for the Services are set out in the Services Description. 
You are legally committed to paying the full price for the Services as soon as you agree to these terms. We accept payment via credit or debit card via our website or as otherwise agreed with you in writing. 

We do not offer payment plans at this time. Payment must be made in full upon purchase of services.

We will take all reasonable steps to protect the security of any information you provide when making payment for the Services through encrypted secure payment systems.
Unless we have acted negligently, failed to fulfil our obligations under this Agreement or our Privacy Policy, or breached our duties under relevant legislation, we shall not be held legally liable for any loss you may incur should an unauthorised third party obtain access to information you have supplied to us. Credit card and debit card payments may require authorisation from the respective card issuer. 

For invoiced payments, You must pay the Fees in accordance with the invoice terms or as otherwise agreed in writing between us. If you fail to pay the invoice by the date specified, we will not proceed with the service.
 
All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law, and neither party may set off any amounts against each other unless agreed in writing.

If you do not pay within the specified period, we may suspend any further provision of the Services and cancel any future services ordered by you.

All payments must be made in British Pounds Sterling (GBP) 

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Cancellation and Refunds

For Business Clients:
Once you agree to these terms, you will not be entitled to a refund unless we cancel the Services, in which case you will receive a full refund.

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For Consumer Clients (individuals not purchasing for business purposes):
You have the right to cancel this contract within 14 days of entering into it without giving any reason (your "cooling-off period"). However, if you request that we begin providing Services during this cooling-off period, you acknowledge that:
If you then cancel during the cooling-off period, you will be required to pay for Services already provided up to the point of cancellation. For Services that have been fully performed with your prior express consent during the cooling-off period, you will not be entitled to any refund. To exercise your right to cancel, you must inform us of your decision by clear written notice to hello@gracespicer.com.

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For all clients:
Should you choose not to participate in Services after the applicable cancellation period, you remain legally responsible for the full amount of the Fees.
This clause does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation. 

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Privacy Policy and Data Protection
Our Privacy Policy is available at our Terms and Conditions page on the Grace Spicer website www.gracespicer.com/theimportantstuff or to request a PDF copy please contact hello@gracespicer.com 

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, and how and why we collect, store, use and share such information. Please refer to our Privacy Policy for further information. 
By entering into this Agreement you also agree to our privacy policy.
 
For the purposes of this Agreement, 'confidential information' means all information (whether written, oral, or electronic) disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This includes, but is not limited to, client records, contact information, financial data and proprietary knowledge. Both parties shall maintain the confidentiality of any such information received from the other and, unless required for delivering the services or with prior written approval from the disclosing party, shall not:

utilise or exploit the confidential information in any manner; or
reveal or provide access to the confidential information, whether in full or in part, to any third party.

You agree to maintain strict confidentiality regarding any information disclosed by other attendees during these sessions and refrain from sharing it with third parties. You shall not utilise any participant's confidential information for your own advantage without their express permission.

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The confidentiality obligations set out in this clause shall not apply to information which:
•    Has entered the public domain through no breach by the receiving party;
•    was already known to the recipient prior to disclosure by the other party;
•    has been lawfully obtained from a third party under no obligation of confidence;
•    we deem necessary to disclose due to concerns regarding risk to you or others, or to aid in the prevention or detection of criminal activity; or
•    must be disclosed pursuant to legal requirements.
Neither party shall use the other party's confidential information for any purpose beyond fulfilling their respective obligations under this Agreement.

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Intellectual Property Rights
Unless explicitly stated otherwise, this Agreement does not result in the transfer or licensing of either party's Intellectual Property Rights.

Where we supply you with materials in any format, whether electronic or physical, all intellectual property contained within those materials remains our property. Unless we provide written consent to the contrary, you may use these materials solely for your own internal purposes in connection with receiving the Services. You must not distribute them to any third parties.

We retain full copyright and all other intellectual property rights. We reserve the right to pursue any appropriate measures to prevent or remedy any infringement of such intellectual property rights.

You are prohibited from using or commercialising our methods, processes, or systems in any other manner. Doing so would constitute a fundamental breach of your legal obligations under this Agreement and will result in immediate termination.
For absolute clarity, without our prior written authorisation, you are expressly forbidden from:

delivering any services to third-party individuals or organisations using our methods, processes, or systems;
disclosing particulars of our methods, processes, or systems to third-party individuals or organisations;
adapting, in whole or in part, our methods, processes, or systems to develop and provide your own services. 
Should you become aware of any unauthorised access or use of the above, you agree to notify us immediately by email.
 

Termination 
Either you or we may terminate the Services and this Agreement immediately on written notice if:
•    you fail to pay any amount due under this Agreement on the due date for payment; or
•    you commit a material breach of your obligations under these Terms and Conditions; or
•    you are or become, in our reasonable opinion, insolvent or at risk of insolvency under the Insolvency Act 1986.

We shall also be entitled to limit or suspend, and/or terminate the Services without refund whether paid or remaining due and payable, if we reasonably determine that you are:
•    are communicating in a way which is abusive, discriminatory or intended to cause offence whether verbally or in written correspondence;
•    are becoming disengaged, disruptive or affecting the provision or the enjoyment of the Services by any other attendee;
•    are repeatedly ignoring or failing to respond to communications from us such as emails or other correspondence; or
•    are failing to comply with any of these terms or any other terms or guidelines which have been agreed between the parties, whether such action constitutes a material breach or not.

If we reasonably determine there is an irreconcilable incompatibility that prevents effective delivery of the Services. We may terminate this Agreement with immediate effect upon notification. In such circumstances, we shall provide you with a pro-rata refund for any pre-paid elements of the Services that you have not yet received. 
 
Indemnity Statement for all of our products and services
Whilst we have every confidence that you will see excellent outcomes from our Services, we cannot provide guarantees regarding specific results or ensure that all clients will experience identical success. Your results will depend entirely upon your own dedication and the level of effort you invest in the Services, along with any agreed actions, as well as your business circumstances, level of expertise, financial position and various other capabilities. 

By enrolling in our Services, you acknowledge that you bear sole responsibility for your outcomes, and we accept no liability whatsoever for your earnings, the performance of your business or financial choices, any fluctuations in your financial position or income, or any other results of any nature. 

Examples of outcomes and testimonials from former clients as well as relevant content material are not to be interpreted as a promise or a guarantee of your outcome. 

We do not, and will not provide financial or legal advice.

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Limitation of our responsibility to you 
We make no guarantees, representations or warranties of any kind, express or implied, about the Services (see Indemnity Statement)

Nothing in this Agreement shall operate to limit or exclude our liability for:
•    Fraud or fraudulent misrepresentation;
•    Death or personal injury resulting from our negligence, or the negligence of our employees, or subcontractors
•    Any matter for which it would be unlawful to exclude or restrict liability.

Except as set out above, we shall not be liable to you whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise for:
•    Loss of profit;
•    Loss of sales or business;
•    Loss of anticipated savings;
•    Loss, corruption, or misuse of software, data, or information;
•    Loss of or damage to goodwill;
•    or any indirect or consequential loss arising out of or in connection with any contract between us.

For all other losses arising in connection with this Agreement or any related contract, our total liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall not exceed the total amount you have paid for the services giving rise to the claim.

This limitation of liability forms a fundamental part of the commercial terms agreed between the parties and was a key factor in determining the Fees payable under this Agreement.
 
 
Entire Agreement 
This Agreement constitutes the entire agreement between us and supersedes all previous agreements, understandings, and arrangements between us, whether written or oral. 
You may not assign, transfer, or sub-contract any of your rights or obligations under this Agreement to anyone else. We may assign, transfer, or sub-contract any of our rights or obligations under this Agreement to any third party, provided that this does not materially affect your rights under this Agreement.
This Agreement may be modified or amended at any time by Grace Spicer. We will notify you of any material changes via email at least 14 days before such changes take effect. For existing contracts, material changes will only apply with your consent or to future Services you purchase after the change date. If you do not agree to material changes affecting Services you have already purchased, you may cancel the affected Services and receive a pro-rata refund for any unused portion.

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions. The failure to enforce any provision of this Agreement shall not be treated as a waiver or limitation of the right to later enforce and request strict compliance with every part of this Agreement.
 
Disputes
Should you have a dispute with us, we will aim to resolve the issue efficiently and in best practice. 
If you are unhappy with the Services or any other matter, please contact us as soon as possible at hello@gracespicer.com where we will aim to respond to any issues you raise within 5 working days.
All communications referring to a dispute must be through written communication only.
 
If you and we cannot resolve a dispute, we will:
•    Let you know that we cannot settle the dispute with you; and
•    Give you certain information required by law regarding next steps.
 
Law and Jurisdiction
If you bring court proceedings in relation to this Agreement, the courts of the part of the United Kingdom in which you reside shall have non-exclusive jurisdiction. If you reside outside the United Kingdom, the English courts shall have non-exclusive jurisdiction.
This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, its subject matter, or its formation, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any such dispute or claim.

Accepting these Terms and Conditions
The Services will not be made available to you until acceptance of these terms has been received, and payment has been made in accordance with the relevant Services Description.
By accepting the terms of this Agreement you acknowledge that you have read, understood and agree to the terms and are agreeing to be legally bound by them.

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Insurance and Professional Indemnity
49. We maintain professional indemnity insurance of up to £50,000 and public liability insurance up to £1,000,000 with Simply Business.

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Enquiries and Contact Email
Should you have any questions regarding this agreement please contact us via email at hello@gracespicer.com 

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Updated January 2026​​